How ERM Helps with Employee Recruitment and Retention
Enterprise request management (ERM) is more than just a business improvement strategy for reducing internal service costs, accelerating fulfillment, and optimizing complex processes like new employee onboarding. Centralizing, simplifying and automating employee provisioning through a single intuitive portal can also help organizations attract and retain top talent.
Along with culture, compensation, and work environment, technology (broadly, an organization’s IT policies, practices and infrastructure) plays a key role in recruiting and in ongoing employee satisfaction. In a post on ERE.net, the authors of the book The Decoded Company—Leerom Segal, Aaron Goldstein, Jay Goldman and Rahaf Harfoush—write:
“To win the war for top talent…we are constantly tweaking our environment and culture to make sure that we stay (at least) one step ahead of our competitors in delivering the kinds of things that employees want. It might not seem obvious at first, but IT policies can be a major factor in this.”
The focus of the post is on BYOD policies (which an ERM portal can support, incidentally, by simplifying device registration and triggering remote installation of required software), with enterprise support for Macs and iOS devices viewed as indicative of whether a company is “contemporary” or not.
The authors do place BYOD in its broader workplace technology context however, noting “The recognition that employees have the power to drive decision making in the C-suite of the world’s largest companies is a powerful example of the consumerization of corporate IT. It can have big benefits for recruiting and retention.”
Combining a user- and mobile-friendly portal interface with back-end process automation, ERM provides employees with an “Amazon.com-like” experience for requesting any internal service, product or resource needed to do their jobs, as well as report IT and maintenance issues. Giving employees a consumer-like, branded online experience reflecting an organization’s customer-facing applications simplifies life for employees, makes them more productive, and supports other initiatives to attract and retain top talent.
As the authors conclude, “Using the latest technology is a big priority for talent…(a recent) Accenture study revealed that 88 percent of executives surveyed believed that employee use of consumer technology can improve job satisfaction.” By giving employees one easy-to-use tool for requesting whatever they need from IT, HR, facilities, finance or other departments, ERM can play a key role.
Download the white paper Enterprise Request Management: An Overview to learn more.