Blog Listing

Five Ways ERM Improves Employee Productivity

The enterprise request management (ERM) approach—combining a single intuitive web portal with back-end service delivery process automation, giving employees one place to request anything needed to do their jobs—provides several benefits to organizations. An ERM strategy reduces service delivery costs while ensuring first-time fulfillment and leveraging technology and knowledge in[…]

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The Other ERM: Enterprises Recruiting Millennials

Millennials will significantly increase their proportion of and importance to the enterprise workforce over the coming decade. They bring with them different expectations about the nature and structure of work, the use of technology, and work-life balance issues than preceding generations. Yet many organizations remain woefully unprepared for this influx.[…]

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Global Service Management Trends – New Research [Infographic]

The core premise of enterprise request management (ERM) is that the “IT service catalog” isn’t just for IT anymore. Extending the concept across internal shared services groups gives employees one easy-to-use portal for requesting anything needed to do their jobs, while leveraging existing investments in departmental service management applications. Recent[…]

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Four Ways ERM Improves User Experience with Enterprise Services

Creating internal business applications at the enterprise level typically involves gathering requirements from users, developing (whether those developers are inside or outside of IT) an initial application, collecting feedback on that version, and iterating from there. The focus of both the development and the feedback is typically on functionality and[…]

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How to Improve MRO Supply Management with ERM

Like their counterparts in IT, those who work in facilities management or MRO (maintenance, repair and operations) can improve service delivery time, reduce manual request processing efforts (and associated costs), and improve the user experience by enabling simple user self-service. Many such operations today, however, are either still using non-automated[…]

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Seven Ways ERM Helps Reduce Shadow IT

Shadow IT—that is, non-IT workers building or buying business technology without the knowledge or approval of an organization’s IT function—can be costly. Circumventing IT in the procurement of workplace tech often results in redundant and wasteful spending, as well as introducing data security and compliance risks. According to recent research,[…]

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Service Catalogs, ERM…A Rose by Any Other Name?

As IT service catalogs have become the standard mechanism for enabling employee self-service with regard to reporting issues and requesting services, service-providing groups beyond IT have taken note. In typical organizations, where each internal service group (HR, facilities, finance, logistics, etc.) has its own systems and processes in place for[…]

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