Employee Onboarding

How ERM Can Help CIOs Manage the “White Space”

Among the top-level executives in an enterprise, the CIO is uniquely positioned to manage the “white space” between siloed business functions: processes that cross functional groups, the gaps where processes may fail, and the opportunities to achieve larger business objectives by coordinating efforts across these groups. (The CFO and CEO[…]

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Great Customer Experience Starts on the Inside

As products and services become increasing commoditized and difficult to differentiate, delivering a great customer experience becomes more crucial in winning business. Companies like Apple and Nordstrom are known for their focus on the customer experience. But businesses of all types are beginning to recognize the importance of that experience[…]

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Contractor, Temp and Intern Onboarding: A Real-World ERM Use Case

The term “onboarding” is most often associated with the process of providing new employees (as indicated by a quick Google search; see below) with everything they need to perform their jobs from day one. And as noted here previously, the enterprise request management (ERM) approach to  employee provisioning is very[…]

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Fall is New Employee Onboarding Season

Autumn is quickly approaching. Fall is when the baseball season winds down as football cranks up, summer vacations give way to back-to-school shopping, long hot days turn to shorter and cooler ones,  and—in many enterprises—employee onboarding picks up. Fall is the time when many companies scramble to bring on new[…]

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