ERM Use Cases

Contractor, Temp and Intern Onboarding: A Real-World ERM Use Case

The term “onboarding” is most often associated with the process of providing new employees (as indicated by a quick Google search; see below) with everything they need to perform their jobs from day one. And as noted here previously, the enterprise request management (ERM) approach to  employee provisioning is very[…]

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How to Improve MRO Supply Management with ERM

Like their counterparts in IT, those who work in facilities management or MRO (maintenance, repair and operations) can improve service delivery time, reduce manual request processing efforts (and associated costs), and improve the user experience by enabling simple user self-service. Many such operations today, however, are either still using non-automated[…]

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Top Functions Using ITSM – Beyond IT

As noted here previously, enterprise request management (ERM) is valuable in human resources (HR), in other functional areas like maintenance and transportation, and for complex cross-department processes like new employee onboarding. By extending the concept of the IT service catalog across the enterprise, as a true business service catalog that[…]

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Putting a Human (Resources) Face on ERM: Leveraging HR Software

One of the key benefits of enterprise request management (ERM) is that it leverages in-place software systems. In simple terms, instead of forcing you to throw out the departmental software applications you’ve already invested significant time and money in, it makes those investments more valuable. One example is in human[…]

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Expanding Service Catalogs Across the Enterprise – Five More ERM Use Cases

As noted here previously, the concept of enterprise request management (ERM) is centered on expanding the use of a business (not just IT) service catalog across organizational functions. Common areas of expansion beyond IT services include human resources (HR—as well as other departments involved in new employee onboarding); facilities (e.g.,[…]

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