ERM Overview White Paper

ERM Overview White Paper

Learn more about the ERM concept, benefits, and core elements.

Enterprise Request Management: An Overview

Sponsored by:
Kinetic Data    AttivaSoft


As social media, ecommerce, and mobile web access have become nearly ubiquitous, expectations for service delivery inside of organizations (business enterprises, government agencies, healthcare provides, universities and other entities) have changed. Employees expect the same ease and efficiency in the internal service (anything from a PTO request to provisioning a project team) or equipment (staplers to servers) request and delivery process as they experience in the consumer world.

Enterprise Request Management, or ERM, is a strategy that offers fully integrated business process automation delivered in an intuitive user interface, while employing an integrated back-end delivery model that leverages your existing enterprise software investments. This approach ensures cost-effective enterprise service delivery with first-time fulfillment, resulting in lower costs and happier customers.

Complete the form below to download this white paper to learn more about the ERM concept and its benefits to users and the enterprise.

We work hard on our content and want to see who is reading it. Download the entire whitepaper here.


  1. Pingback: Is ITIL Valuable Beyond IT?

  2. Pingback: Global Service Management Trends - New Research [Infographic]

  3. Pingback: Five Ways ERM Improves Employee Productivity

  4. Pingback: Contractor, Temp and Intern Onboarding: A Real-World ERM Use Case

  5. Pingback: Business-IT Alignment: Five Ways ERM Helps